Shipping & Delivery
We currently ship within the European Union (except Malta, Cyprus and the Spanish regions of Ceuta, Melilla and Canary Islands).
More destinations will be added soon.
Processing
Orders are usually processed within 1–2 working days. During launch periods, holidays, or higher order volume, processing may take a little longer.
Delivery
Estimated delivery times are shown at checkout and vary depending on the destination and shipping service. These estimates are based on delivery information provided by our carriers. While most orders arrive within the estimated timeframe, occasional delays may occur during transit.
Depending on the courier services available at your destination, your order may be delivered either to the delivery address provided with your order or to a nearby courier pick-up point.
Your order confirmation will show the delivery address provided with your order. Once your shipment is on its way, the courier will send tracking and delivery notifications by SMS and/or email using the contact details provided with your order. These notifications will contain the latest delivery information, including the pick-up location if your parcel is being delivered to a service point.
Please make sure the contact details provided with your order are correct and check your junk or spam folder if you do not receive an expected email notification.
Delayed or Missing Shipments
If a shipment appears to be significantly delayed or missing in transit, please contact us and we will open an investigation with the courier on your behalf.
A shipment that has stopped updating in tracking is not necessarily lost. Couriers may require time to trace the parcel through their network before confirming its status, and an investigation may take up to 30 days depending on the courier, destination and shipping service. During this time, the original shipment may still be located and delivered.
For this reason, we do not normally dispatch a replacement while the original shipment is still under active investigation and may still be delivered. Once the courier confirms that the shipment has been lost, we will arrange a replacement or refund as appropriate.
If a replacement has already been sent and both the original and replacement shipments are subsequently delivered, please contact us so that we can arrange the return of the duplicate shipment at no cost to you.
Nothing in this section affects your rights under applicable consumer law.
Tracking
Once your order has been shipped, you will receive a confirmation email with tracking information.
We ship with carriers such as DHL, DB Schenker, UPS, and PostNord.
The carrier used depends on destination and service availability.
Uncollected parcels
If you no longer want your order, please accept or collect the delivery first and then arrange a return in the usual way. See our Returns page for the return process.
Uncollected parcels are not treated as a standard return. Where permitted, we may deduct the actual direct costs caused by the failed delivery and return handling.
Contact
Questions about shipping or delivery? Just ask.
Email: support@flowflip.co